Account and data deletion

Option 1: in the app

• Open the TaxiDiaspora app and sign in.
• Go to the Profile tab and open the settings.
• In the "Danger zone" section, tap "Close account" and confirm.

The account is closed immediately: you can no longer sign in, your profile is no longer visible to other users and you stop receiving notifications.

Option 2: by email, without the app

Email us at [email protected] with the subject "TaxiDiaspora account deletion" and include the phone number you registered with. For your safety, we may confirm the request with an SMS code sent to that number.

Permanent deletion of your data

Besides closing your account, you can request permanent deletion of your personal data using the email address above. We handle the request within 30 days. On deletion, we anonymise your account data: your name, phone number, profile photo, coverage areas and vehicle description, identity-verification documents, location history, notifications, message content and the text of reviews you wrote.

What we keep and for how long

• Financial records (payments, invoices, withdrawals): for as long as tax and accounting law requires, usually up to 10 years.
• Disputes and complaints about trips: until they are resolved and the legal limitation period has expired.
• The star rating of reviews you left for other users, without text and without your name, so their rating does not change.

Even without a deletion request, GPS positions are deleted after 90 days and message content after 6 months. Details in the Privacy policy.