Option 1: in the app
- Open the TaxiDiaspora app and sign in.
- Go to the Profile tab and open the settings.
- In the "Danger zone" section, tap "Close account" and confirm.
The account is closed immediately: you can no longer sign in, your profile is no longer visible to other users and you stop receiving notifications. We delete your location, notification identifiers and profile photo at once. The rest of your data is anonymised after 30 days; until then you can ask us to reopen the account.
Option 2: by email, without the app
Email us at [email protected] with the subject "TaxiDiaspora account deletion" and include the phone number you registered with. For your safety, we may confirm the request with a code sent to that number.
What we anonymise
30 days after the account is closed or, if you ask us, sooner (within one month of your request), we anonymise your name, phone number, email, profile photo, the languages and tax details in your profile, coverage areas and vehicle description, identity-verification results, location history, notifications, the content of messages you sent and the text of reviews you wrote.
What we keep and for how long
- Invoices for paid features bought by carriers: 10 years from the end of the financial year in which they were issued, as required by art. 25 of the Romanian Accounting Law 82/1991.
- Unresolved disputes and reports: until resolved and then for as long as needed to defend a legal claim, usually at most 3 years.
- The star rating of reviews you left for other users, without text and without your name, so their rating does not change.
Even if you keep your account, a position that is no longer updated and trip paths are deleted after 90 days. Details in the Privacy policy.